Customer Service

Service Area - FAQ

    Shoe Care

  • How do I clean climbing shoes?
  • How do I wash rock climbing shoes?
  • How do I prevent rock climbing shoes from smelling?
  • How do I clean leather climbing shoes?
  • Resole

  • When should I resole my climbing shoes?
  • Where can I resole climbing shoes?
  • What can I do with my old climbing shoes?
  • How much does it cost to resole climbing shoes?
  • How can I stretch my climbing shoes?
  • Returns

  • Can I exchange my product?
  • What are the conditions for returns?
  • How can I get the refund after making the return?
  • Who can I contact if I have other doubts or questions about returns?
  • Registration

  • How can I sign up?
  • What are the benefits of signing up?
  • How can I change my account settings?
  • Product

  • What is the difference between leather and synthetic shoes?
  • What are approach shoes?
  • Where can I buy rock climbing shoes?
  • Which brand has the best rock climbing shoes?
  • What if I can't break in my climbing shoes by wearing them?
  • How do I break in my climbing shoes?
  • What is the longevity of climbing shoes?
  • How do I buy Evolv climbing shoes?
  • How do I size climbing shoes?
  • How do I pick the best climbing shoes?
  • SIZE/FIT

  • What size rock climbing shoes do I need?
  • How should my climbing shoes fit?
  • How tight should my climbing shoes be?
  • How do I size climbing shoes?
  • How do I fit climbing shoes?
  • Where can I find the information on the sizes?
  • DELIVERY

  • Can I change the delivery address of my order?
  • Where can I find the information on the delivery?
  • Who can I contact if I have problems with my account?
  • Can I cancel my order?
  • How can I use the purchase voucher or discount coupon?
  • How can I check the details of my order?
  • What payment methods are accepted?
  • Can I get an invoice for the purchased goods?
  • Is the receipt sent together with the goods?